Compliance

KYC / AML Policy

Olla Trade is committed to preventing financial crime and complying with applicable Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations.

Contents

Why KYC and AML Compliance Is Required

Know Your Customer (KYC) and Anti-Money Laundering (AML) compliance is a legal and regulatory requirement for all financial services firms. Olla Trade is committed to preventing its services from being used for financial crime, money laundering, terrorist financing, or fraud.

KYC procedures allow us to verify client identities and ensure that only legitimate clients can access our services. AML procedures allow us to monitor for unusual activity that may indicate financial crime. These processes protect our clients, our business, and the integrity of the financial system.

Identity Verification Process

All clients are required to complete identity verification before a live account can be activated or withdrawals processed. The following documents are accepted:

Valid Passport

Government-issued passport, must be in date

National ID Card

Government-issued national identity card, both sides required

Driver's Licence

Government-issued driver's licence with photo, both sides required

Documents must be clear, fully visible, and in date. Expired documents will not be accepted. All four corners of the document must be visible in the image.

Proof of Address Requirements

In addition to identity verification, clients must provide proof of their residential address. Accepted documents include:

Utility Bill

Gas, electricity, water, or internet bill — issued within the last 3 months

Bank Statement

Official bank or financial institution statement — issued within 3 months

Government Letter

Official correspondence from a government body, tax authority, or similar — within 3 months

Tenancy Agreement

Officially registered tenancy agreement showing your residential address

Anti-Money Laundering (AML) Overview

Olla Trade maintains an AML compliance programme designed to detect and prevent money laundering and other financial crimes. Our AML measures include:

Customer Due Diligence (CDD) on all new clients

Enhanced Due Diligence (EDD) for higher-risk clients or transactions

Transaction monitoring for unusual patterns

Reporting of suspicious activity to relevant authorities where required by law

Ongoing staff training on AML obligations and red flags

Source of Funds

For larger deposits or where our compliance team determines it appropriate, Olla Trade may request information about the source of funds being deposited. Clients may be asked to provide documentation demonstrating the legitimate origin of funds (e.g. payslips, business accounts, investment statements). This is standard practice in regulated financial services and is designed to prevent money laundering. Failure to provide requested source-of-funds documentation may result in account restrictions.

Ongoing Monitoring and Compliance

KYC and AML compliance is not a one-time process. Olla Trade monitors accounts and transactions on an ongoing basis. If unusual activity is detected, or if our risk assessment changes, we may request additional documentation, restrict account activity, or in serious cases, close an account and report to relevant authorities. Clients have an obligation to keep their account information up to date and to notify us of any material changes to their circumstances.

Data Security and Privacy

All documents and personal information submitted for KYC purposes are handled in accordance with Olla Trade's Privacy Policy and applicable data protection laws. Documents are stored securely with access limited to authorised compliance personnel only. We do not share your personal information with third parties except as required by law, regulation, or to comply with legal obligations.

For privacy-related queries, contact us at info@ollatrade.com.

FAQ

KYC/AML FAQs

Identity verification (KYC) is a regulatory requirement for financial services firms. It confirms client identities, prevents fraud and identity theft, ensures compliance with anti-money laundering regulations, and protects client funds from unauthorised access.

For identity: valid government-issued photo ID (passport, national ID, or driver's licence). For proof of address: recent utility bills, bank statements, or official government correspondence — all issued within the last 3 months, showing your full name and residential address.

Standard KYC verification is typically completed within 1–2 business days after all required documents are submitted. If additional information is needed, our compliance team will contact you. Verification may take longer during high-volume periods.

Yes. Olla Trade handles all personal data in accordance with applicable data protection laws and our Privacy Policy. KYC documents are stored securely and are only accessible to authorised compliance personnel. We do not sell or share your personal data except as required by law.

Our compliance team will contact you to explain what additional information is required. Common issues include expired documents, low image quality, or address mismatches. You can resubmit documents through your client portal. Withdrawals cannot be processed until verification is approved.