Privacy Policy
Your privacy is important to us. This policy explains how Olla Trade collects, uses, and protects your personal information.
This Privacy Policy was last reviewed in 2025. We will notify clients of any material changes by updating this page.
1. Introduction
Olla Trade Ltd. ('we', 'us', 'Company') is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you use our services. This policy applies to all clients, visitors, and users of Olla Trade services. By using our services, you consent to the data practices described in this policy.
2. Information We Collect
We collect personal information including: full name and date of birth; contact details (email address, phone number, residential address); government-issued identity documents and proof of address for KYC/AML purposes; financial information including account activity and transaction history; trading data and account preferences; device and browser information when you access our platforms; and any communications you send to us.
3. How We Use Your Information
We use your personal information to: verify your identity and comply with KYC/AML regulatory obligations; create and manage your trading account; process deposits, withdrawals, and account transactions; provide customer support and respond to enquiries; send account-related communications; comply with legal and regulatory requirements; detect and prevent fraud, money laundering, and other financial crime; and improve our services and platform.
5. Data Security
We implement industry-standard security measures to protect your personal information including: SSL/TLS encryption for data transmission; secure, access-controlled data storage; role-based access controls limiting data access to authorised personnel only; regular security assessments and audits; and incident response procedures. Despite these measures, no method of data transmission or storage is 100% secure.
6. Data Retention
We retain your personal data for as long as your account is active and for a minimum of 5 years after account closure, as required by applicable anti-money laundering regulations. Transaction records are retained as required by financial regulations. You may request deletion of certain data subject to legal retention requirements.
7. Your Rights
Depending on your jurisdiction, you may have the following rights: the right to access the personal data we hold about you; the right to correct inaccurate or incomplete data; the right to request deletion of your data (subject to legal obligations); the right to object to certain processing activities; and the right to data portability. To exercise these rights, contact us at info@ollatrade.com.
9. Contact
For privacy-related enquiries, data access requests, or to exercise your data protection rights, contact: info@ollatrade.com | Olla Trade Ltd., Grace Complex, The Valley, AI 2640, Anguilla. We aim to respond to all privacy-related requests within 30 days.